Privacy

Do you wish to use one of our services and are you curious as to how we use your personal data? You can read all about the privacy legislation and the General Data Protection Regulation below.

Privacy and the General Data Protection Regulation

Sanoma is the controller of the processing of customer data that are collected when customers take out new subscriptions, buy products or services and visit our online channels.

Sanoma collects these data so that we can comply with our agreements with our consumers and business relations. Cases in point include sending magazines or managing subscriptions properly.

In addition, Sanoma collects these data so as to attune the contents of our channels optimally to our consumers and so that the latter can receive relevant offers, from Sanoma or from carefully selected third parties (advertisers). To this end, Sanoma collects in particular data on age, gender and interests and uses them to build a profile, provided you have expressly consented thereto. Consumers can thereby rest assured of an optimal experience when visiting Sanoma’s channels or purchasing one of its products.

If you have questions or want more information on this subject, please read the many frequently asked questions and answers on this page, or read the Sanoma Cookie Policy.

 

 

 

Frequently asked questions

1

For whom does the GDPR apply?

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The legislation applies for all organizations that have an establishment in the European Union and process personal data. It also applies for all organizations which process personal data of data subjects located in the European Economic Area (EU Member States plus Norway, Iceland and Lichtenstein).

2

What is the GDPR?

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The GDPR is the initialism for General Data Protection Regulation. This legislation governs how and when organizations may collect personal data, how they have to store those data and what they can do with them. These rules are the same throughout Europe.

3

What are my rights as a consumer?

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Pursuant to the General Data Protection Regulation (GDPR), you as a consumer have the following rights: (1) Right of access: you as a data subject have the right to be informed whether personal data concerning you are being processed, and in such a case access to the said personal data. (2) Right to rectification: when your personal data are not correct (any longer) or are not complete, you have the right to have them rectified and supplemented. (3) Right to erasure (right to be forgotten): You have the right to have your personal data erased. (4) Right to restriction of processing: in certain cases you have (temporarily) the right to restriction of processing. (5). Right to data portability: under certain circumstances you have the right to obtain data which you have provided to an organization yourself, so that you can transmit them to a provider of a comparable service. (6) Right to object: You have the right to object to processing of your personal data based on a task of general interest or a justified corporate interest. In such a case, an assessment of interest will (again) take place in consideration of your specific situation.

4

What happens to my data if I no longer have a subscription and no longer visit a Sanoma website?

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Sanoma may use your data for 2 years maximum for the purposes set out in the Cookie Policy Sanoma Regional Belgium N.V. (e.g. for marketing purposes). Sanoma will automatically erase your data after 2 years.

5

Which data does Sanoma store?

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Depending on the Sanoma products and services you buy and use, that can vary from address data to send you your magazine to data on the use of our websites and apps. For detailed information, please refer to the Cookie Policy Sanoma Regional Belgium N.V.

6

What does Sanoma do with my data in respect of third parties?

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Address data can be “rented” to third parties unless you have objected thereto. We do not provide e-mail addresses to third parties. We may send an e-mail on behalf of advertisers, but only if you have given your prior, explicit consent thereto. Your online visits to our websites and apps are recorded by cookies and other techniques, if you so accept. In this way, Sanoma can have its websites operate better and obtain insight into your visit behaviour. In this way Sanoma can show personalized advertisements of its own brands and of third parties on its own websites and leave out advertisements that are not relevant. In certain cases, these online visitor data are used by third parties as well. The data are not actually transferred to third parties in that process.

7

Why must I submit a copy of my identity document to be granted the right to access?

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Sanoma wishes to make sure that we do not provide your data to someone else. That is why we always request a copy of your identity document.

8

Why should I send in a copy of my ID document when I request to have my data erased?

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Because Sanoma wants to make sure also that we erase the data of the right person. Your identity is verified with a copy of your ID document. This copy is subsequently removed too, of course.

9

What happens with the copy of my ID document?

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Your identity is verified with a copy of your ID document. This copy is subsequently removed.

10

How long does it take until my data are erased or I am granted access?

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Sanoma always strives to do this as promptly as possible, but definitively always within the legal limit of one month after receipt of the request.

11

I had my data erased inadvertently. What do I do now?

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If you requested to have them removed, then Sanoma does not have any of your data any longer. This means that you will have to enter your data again at Sanoma (e.g. for a subscription) or must set your preferences for a website or app.

12

When can I have my data erased?

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When you no longer wish to use our products. You can use the online form to submit your request. In certain cases, however, Sanoma may not erase your data, e.g. if your subscription is still running or if there are legal requirements, e.g. from the tax authorities or the right of return. In such cases, Sanoma needs your data in order to send you the magazine, to keep administrative data available for an audit, and to ensure that it can meet its return obligation. Erasing your data means also that you remove your preferences to websites and apps.

13

What can we do (regarding erasure) in the case of an active subscription?

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Sanoma can adapt the e-mail preferences. You can request an overview using the online form (right to access) and once you have received your data, indicate which e-mail preferences you want to change. The customer service will then adapt them for you. You can always turn cookies off yourself or remove them from your device. The way to do that differs depending on the browser and the device. If you opt to remove cookies, the website may not function optimally any longer and you may not be able to use any services, e.g. reports on specific subjects on the website of vtwonen.be.

14

What is the difference between unsubscribing from a newsletter and deleting my Sanoma Account or deleting other data?

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Every Sanoma newsletter includes an option to unsubscribe. This is the easiest and fastest way for you to unsubscribe. You can always turn cookies off yourself or remove them from your device. The way to do that differs depending on the browser and the device. If you opt to remove cookies, the website may not function optimally any longer and you may not be able to use any services, e.g. reports on specific subjects on the app of NU.nl. If you wish to erase your data completely, you can do so using the online form to submit your request. In certain cases, however, Sanoma may not erase your data, e.g. if your subscription is still running or if there are legal requirements, e.g. from the tax authorities or the right of return. In such cases, Sanoma needs your data in order to send you the magazine, to keep administrative data available for an audit, and to ensure that it can meet its return obligation. Erasing your data means also that you remove your preferences to websites and apps.

15

Erasure: what are the consequences?

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If you request to erase your data, Sanoma will erase all your data. Example: If you use several of our services with the same account (e.g. ikgabouwen.be en vtwonen.be), Sanoma cannot erase only the data of one service. It will delete the entire account.

16

I want to unsubscribe from the newsletter. Is that how I should proceed?

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No. Every Sanoma newsletter includes an option to unsubscribe. This is the easiest and fastest way for you to unsubscribe.